Features
Everything dispatch teams need.
Nothing they don't.
Dispatchly is built around the idea that field service software should disappear into your workflow — not become another job to manage.
Dispatch
Smart job creation
Add a job in 30 seconds with auto-generated job numbers, customer phone validation, and address geocoding.
Status timeline
Every job tracks scheduled → en-route → working → complete with timestamps and tech attribution.
Multi-tech assignment
Assign one or many technicians to a job with role-based permissions.
Recurring jobs
Schedule weekly, monthly, or quarterly visits and Dispatchly creates the job automatically.
SMS Customer Experience
Branded customer portal
Every job gets a customer-facing portal with your colors, logo, and tagline.
Auto status notifications
Customers get an SMS at every status change — no manual messaging needed.
Two-way messaging
Reply to customers from the inbox, with Twilio sub-account isolation per business.
Photo sharing
Technicians upload photos that customers can view in their portal.
Operations
Tech mobile portal
Field-friendly job board with photo upload, status updates, and PIN-protected access.
Analytics dashboard
Jobs by status, completion trends, technician performance — included on Pro & Enterprise.
Service area mapping
Define your radius and cities; jobs outside your area get a warning.
Business hours
Customer-facing hours displayed on portals and used to suggest scheduling.
Reliability
Real-time updates
Dashboard updates the moment a tech changes status — no refresh needed.
Offline-friendly
PWA support means the tech portal works on flaky job-site connections.
Audit trail
Every status update, message, and edit is timestamped and attributed.
Daily summary email
Optional morning recap of yesterday's jobs sent to your inbox.