Features
Everything to run your shop.
Nothing you don't need.
One tool for the whole job — schedule and dispatch, keep customers updated automatically, invoice and get paid, then see the numbers. Dispatchly disappears into your workflow instead of becoming another job to manage.
Dispatch
Smart job creation
Add a job in 30 seconds with auto-generated job numbers, customer phone validation, and address geocoding.
Status timeline
Every job tracks scheduled → en-route → working → complete with timestamps and tech attribution.
Multi-tech assignment
Assign one or many technicians to a job with role-based permissions and double-booking conflict warnings.
Recurring jobs
Schedule weekly, monthly, or quarterly visits and Dispatchly creates the job automatically.
Job templates
Save common jobs — with their line items — as templates and spin up a new job in one click.
Invoicing & Payments
Invoice builder
Build an itemized invoice right on the job — line items, quantities, and tax calculated automatically.
Card payments via Stripe
Customers pay by card through a secure Stripe checkout. Money is deposited straight into your own account.
Payment links by text or email
Send the customer a secure pay-now link over SMS or email — they pay in a couple of taps, no login required.
Printable PDF invoices
Download or save a clean, branded PDF invoice for any job, and reuse it as a template.
Payment tracking
See what's paid, pending, and outstanding at a glance — and get notified the moment a customer pays.
SMS Customer Experience
Branded customer portal
Every job gets a customer-facing portal with your colors, logo, and tagline.
Auto status notifications
Customers get an SMS at every status change — no manual messaging needed.
Two-way messaging
Customers can text back and you see replies in your Dispatchly inbox. Included on every plan.
Photo sharing
Technicians upload photos that customers can view in their portal.
Google review requests
After a job is marked complete, customers get an automatic SMS asking for a review. 4–5 star ratings are routed straight to your Google listing. Lower ratings are captured privately so you can follow up.
Operations
Tech mobile portal
Field-friendly job board with photo upload, status updates, and PIN-protected access.
Analytics & revenue reports
Revenue by service and by technician, average ticket, repeat-customer rate, review trends, and period-over-period comparisons with monthly goals — included on Pro & Enterprise.
Service area mapping
Define your radius and cities; jobs outside your area get a warning.
Business hours
Customer-facing hours displayed on portals and used to suggest scheduling.
Reliability
Real-time updates
Dashboard updates the moment a tech changes status — no refresh needed.
Works offline
The tech portal is a Progressive Web App — job details, status updates, and photo uploads all work on spotty or nonexistent job-site connections.
Audit trail
Every status update, message, and edit is timestamped and attributed.