Every text, every screen, every moment — exactly what your customer experiences when you use Dispatchly. No guessing. No surprises.
The moment you tap 'En Route' in Dispatchly, your customer's phone buzzes. No manual step. No copy-pasting. It just happens.
Peak Plumbing
+1 (786) 882-1263
2:09 PM
2:10 PM
What's in the text
getdispatchly.co/j/a7k
Peak Plumbing
Your job status
Mike is on his way
Estimated arrival: 15 min
Need to reach us? Reply to the text.
No app download. No account creation. No password. Just a link in the text that opens straight to their job status — branded to your business.
Your logo and colors
The portal looks like your company's page, not some generic software screen.
Live status
Scheduled → En Route → On Site → Complete. Customer knows exactly where things stand.
Two-way texting
If they need to reach you, they reply to the text. You see it in your inbox.
When your tech marks the job complete, the customer gets an automatic text with a link to view their job summary — including before and after photos if the tech took them. Professional. Effortless.
getdispatchly.co/j/a7k
Job Complete
Completed at 3:18 PM
Before & After
Questions? Reply to the original text.
Why photos matter
Before/after photos protect you from disputes, make customers feel taken care of, and give them something to share. One tech, one tap — the rest is automatic.
Peak Plumbing
+1 (786) 882-1263
2:09 PM
2:10 PM
2:31 PM
3:18 PM
3:20 PM
This is what every single job looks like for your customers. You didn't write any of those texts. You didn't make any calls. Dispatchly handled it the moment each status changed.
Time you saved on this job:
❌ "Is he on his way?" call — never happened
❌ "Did he arrive?" call — never happened
❌ "Is it done?" call — never happened
~15 minutes back in your day. Per job.
Once a job is marked complete, Dispatchly sends a text asking how it went. 4–5 stars routes them to your Google review page. 1–3 stars captures private feedback — never goes public.
High ratings go to Google
4–5 star customers get a link to leave a public Google review. One tap.
Low ratings stay private
Unhappy customers submit private feedback so you can follow up — not go public.
Zero effort required
Every completed job triggers this automatically. You set it up once.
Peak Plumbing
+1 (786) 882-1263
3:22 PM
3:22 PM
3:24 PM
The whole picture
Professional. Branded. Automatic. She felt taken care of the whole time — and you never picked up the phone.
0
calls from customers asking for status updates
2s
to deliver each text after a status change
$0
extra for your customer — no app to install
“Set it up Tuesday morning. By Friday our "where's my tech?" calls had basically stopped.”
Carlos Reyes
HVAC owner · Dallas, TX
“I used to spend 45 minutes a day just calling customers back to tell them where my guy was. Now I don't touch it at all.”
Mike T.
Plumbing owner · Phoenix, AZ