About
We built Dispatchly because the tools we tried weren't working.
Existing field-service software felt like it was designed for the people buying it, not the people using it every day. Bloated dashboards. Slow mobile apps. SMS that felt bolted-on instead of central.
Our story
Dispatchly started as a side project to solve a specific problem: a small HVAC business losing customers because they couldn't reliably notify them when a technician was on the way.
We tried three big-name dispatch tools first. Each one wanted to own the entire workflow — they were less “software for your business” and more “your business, but inside our software.” The SMS features felt like an afterthought. Customer-facing pages were generic and didn't respect the brand we'd worked years to build.
So we built something we'd actually want to use. Dispatchly is opinionated about a few things — SMS is the front door, customer experience is the product, mobile-first or it doesn't ship — and deliberately quiet about everything else. Use the parts you need. Ignore the parts you don't.
We're a small team (very small — fewer than 10 people). We don't have investors pushing us to raise prices or chase enterprise contracts. We charge for what we make, our customers tell us what to build next, and we ship every couple of weeks.
What we believe
Software should disappear
The best tool is the one you don't notice. Dispatchly is built around the workflows you already have — we add visibility, not friction.
Customers come first
Field service is fundamentally about trust between a business and the homeowner letting strangers into their house. Every feature we build is in service of that trust.
Your data is yours
We don't resell it, we don't mine it for ads, we don't train models on it. If you cancel, you can export everything and we delete the rest.
Want to talk to us?
We respond to every email — usually within a day.